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Jul 23, 2021

Jnr VOIP/PBX Technician

  • Sola Optima Recruitment
  • Nelspruit, Mpumalanga, South Africa
Full time Professional Services

Job Description

Introduction
The Remote Support Desk is the central point of contact for all VoIP related incidents and requests. The technician must be able to work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and remote connection to clients’ servers.

The Jnr VOIP/PBX Technician provides first line remote support to all existing and new customers. This role resolves issues without the need to be onsite, the Jnr VOIP/PBX Technician must be able to effectively guide the user on the other side as well as access their system remotely to diagnose the issues.

Duties & Responsibilities
• Diagnose and resolve issues remotely as they are logged.

• Remote setup of VOIP servers and related equipment.

• To drive service improvement and customer satisfaction.

• Ensure performance monitoring and optimization of all installations.

• Provide feedback with status and progress of calls.

• Assistance with connectivity issues.

• Communication to relevant ISP service providers.

Desired Experience & Qualification
Qualifications and experience

• Matric

• A+ N+ is highly beneficial

• Minimum of three years’ experience in VoIP telecommunications/networking related industry

• Must have solid understanding and hands on experience in Asterisk/Linux and Mitel systems.

• Experience with wireless networking equipment.

• Experience in Microsoft outlook

• Min of year experience in remote desktop support

Skills and behavioral competencies

• Excellent communication skills

• Ability to communicate effectively in English and Afrikaans

• Ability to work independently and in a team

• Excellent customer service management skills.

Other

• Reliable Transport

• Willing to work standby hours when required

Package & Remuneration
R8000 – R12 000 CTC (Depending on experience)

Interested?
Please email your CV to us

NB: CV in word format, recent pay slip, id & drivers, certificates

(Should you not receive feedback in 7 days, please consider your application unsuccessful)

Salary

R8000 CTC

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