Jul 15, 2021

Senior Business Analyst: Store Operations

  • Isilumko Staffing
  • Cape Town, Western Cape, South Africa
Full time Business Development

Job Description

Senior Business Analyst: Stores

Retail Industry: Cape Town: Permanent Position

Job Objectives:

Analyse and understand the current business environment and strategies:

Understand the current trends and developments in the industry.
Work with user departments in the identification and documentation of user requirements.
Assess and document the business implication of user requirements to the business process involved.
Propose and document process improvements where appropriate.
Define business rules and guide the implementation of these rules in the development of the various application systems.
Leadership, Facilitation, and Influencing:

Gaining knowledge within specific area and sharing of that knowledge across the team. This includes interviews, presentations, and workshop facilitations with both business & IT:

Works closely with Systems Analysts, Project Manager to design and implement solutions.
Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design.
Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented.
Assist other Senior Business Analysts to monitor portfolio activities.
Coaching and mentoring for the domain stream BA’s in BA tools and processes
Provide input to strategic planning and setting of goals objectives.
Prioritise business requests.
Understand interdependencies across capability areas.
Building and Maintaining Relationships and Communication Line:

To build and maintain a trust relationship with business users – by delivering what was promised.
Accurately communicating the business requirements to IT to ensure that business needs are effectively and efficiently addressed. Keep Business User informed of any changes.
To train business users:

To render support and facilitate sessions for end-users, including training where applicable.
To continuously support the business environment
Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, current trends, and developments in the technology field.
Theoretical knowledge and application:

Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organisation.
Define scope of solution and ensure understanding of scope by business user.
Review technical solutions and business processes against business requirement specification.
Assist in the identification of data conversion and reporting requirements.
Facilitate and co-ordinate User Acceptance Testing
Understand, document, and escalate project risks.
Liaise with other project areas to co-ordinate interdependencies and resolve issues.
Time Management:

To delivery required tasks and documentation on time, and within agreed timelines.

3 years Degree/ Diploma in Information Systems, Technology or Analysis / If no degree/diploma, experience should be double the years of the qualification in a BA role.
Diploma in Business Analysis (National Certificate FTI)
5+ years Business analysis experience within a Business Analysis role
Senior BA with store operations experience
2 years retail industry experience
2 years ERP experience (related to business domain)
SAP Experience


Formal training in business analysis and design methodologies
Experience/knowledge in participating in projects.
Solid track record in successful delivery in the BA environment
SDLC knowledge
Presenting and Workshop facilitation skills
Estimation and planning of business analysis effort for projects
Business Modelling tools-preferably ARIS
Business analysis and elicitation techniques
Process re-engineering and improvement


Experience/knowledge in participating global business environment is preferred.
Commercial and business understanding of the broader retail industry.

Recruitment Note:

Candidates with SA ID’s and Permanent Residency are encouraged to apply.
Communication will only be with shortlisted candidates.

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