Jun 07, 2021

Agile Coach

  • Sanlam Group
  • Bellville, Western Cape, South Africa
Full time Nonprofit-Social Services

Job Description

Who are we?

Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.

What will you do?

In order to meet business objectives and evolving client needs, it is necessary to ensure continuous business improvement through the introduction of new products, enhancement of existing products or changes to systems, processes or business capabilities that enable improved optimization and/or efficiency. This involves introducing some level of change into the business.

The squads define, design, build, test and deliver these changes and ensure their integration into existing business processes. The Agile Coach works with squads to train and develop skills related to agile practices, frameworks and tools.

The Agile Coach is responsible for equipping squad members with the right knowledge, tools and training to use agile to its full potential. The role involves understanding where squads are in their journey and to offer the right approach to support their growth. To enable continuous improvement the Coach asks the right questions, provides good mental models, challenges people in their thinking and guides them towards consistent quality in their work.

What will make you successful in this role?

Guides the Product Owners (POs) in discovery by practicing relevant agile techniques (e.g. journey maps) and facilitates in carving out MBI/MVP for larger epics.
Guides the PO in elaboration to capture the key requirement details within Sanlam’s ecosystem.
Supports PI Planning by facilitating timeous team breakouts and helps them identify their respective backlogs and dependencies.
Facilitates and ensures that the squads conduct the backlog refinement cadence to slice the feature to user stories at least once within an iteration.
Facilitates and ensures that the team conduct iteration planning cadences to plan for iterations.
Creates and manages iterations within Sanlam’s ecosystem in alignment with the iteration schedule published by release management.
Ensures daily stand ups are practiced so that the team has:
Alignment on the value to be delivered on a given day
A quick view on what value was delivered the day before
The opportunity to highlight any impediments that need to be removed to meet the iteration goal
Manages and ensures that the iteration board are kept updated to reflect the current status.
Encourages the team to achieve a healthy burn down of user stories/features within an iteration.
Represents the respective squads in squad sync and ensures that the teams are aligned, aware & adjusts for any technical dependencies.
Works closely with End2End team, Ways Of Working Support Services team & other support structures to ensure smooth functioning of the squads.
Facilitates in show & tell (iteration demos & integrated system demos) and ensures the squads are able to effectively present their deliverables.
Facilitates and ensures that the squads conduct retrospectives every iteration.
Takes on many different styles such as observing, facilitating, expert, counselling, mentoring & teaching and is able to fluidly move between these modes to effectively model the required behaviour.

Minimum Requirements


Any relevant IT Qualification (IT Diploma or Degree) will be a strong recommendation
Agile Coach certification
Scrum Master certification


Thorough knowledge of agile practices, rituals and ceremonies
Good understanding of modern engineering practices
Thorough knowledge of Jira and Confluence
Good understanding of how agile works at scale
Thorough understanding of how to utilize dashboards, KPI/metrics & burn down charts in guiding the team
Good understanding of Behavior Driven Development methodology
Good understanding of the Continuous Integration & Continuous Deployment pipeline and its execution
Good understanding of the frequent release/release on demand process


Able to move fluidly between coaching styles depending on the situation
Understands the principles of team development
Able to provide training based on adult learning principles
Understands that principles are more important than practices.
Able to recognize and act on team conflict
Can coach professionally
Has influence at organizational level
Is familiar with gamification
Natural and strong facilitation skills


At least 2 years of working in a fully agile and DevOps environment

Sanlam Core Competencies

Cultivates innovation
Client focus (TCF)
Drives results
Flexibility and adaptability

Personal qualities

Able to remove barriers and keep the train on track
Drive continuous improvement
Good Communication skills (verbal and written)
Stakeholder management and relationship building
Ability to challenge old ways of working
Ability to promote self-managed team concepts
Quality focus
Attention to detail
Problem solving
Ability to prioritise, plan and organise


Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date: 16 June 2021

Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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