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Mar 23, 2021

Product Support Specialist

  • Acuity Consultants
  • Cape Town, South Africa
Full time Consultant

Job Description

Introduction:
This role is for a Product Support Specialist with a good grasp on ACCOUNTING KNOWLEDGE to gain GLOBAL exposure supporting an ACCOUNTING CLOUD-BASED PROPERTY MANAGEMENT PLATFORM.

This PRODUCT SUPPORT SPECIALIST role is based in Cape Town, offering up to R400K/annum (+ R10K shift pay).

THE COMPANY:

This software development company has redefined the way property is managed with a comprehensive cloud-based software which optimizes building operations and performance. This software allows property owners and body corporates to manage properties efficiently and effectively on one simple platform. This business operates internationally, therefore giving you the opportunity to work with an international team and support customers abroad.

THE ROLE:

As a Software Support Consultant, you will be responsible for supporting the company’s global client base. This role will require you to have a good grasp of basic accounting knowledge, while providing world class technical support on a cloud based, comprehensive property management platform. To succeed in this position, you will need to have STRONG TECHNICAL SKILLS, EXCELLENT COMMUNICATION SKILLS and have experience supporting FINANCE OR ACCOUNTING SOFTWARE as you will be supporting a platform which manages accounting functions. You will need to respond to user support calls and queries, train clients on the software, prepare training material and document issues to share with the team.

Required skills:

• Accounting Software Support experience
• Strong technical skills
• At least 1 year Accounting Software Support experience
• Ability to work in a fast-paced environment.
• Comfortable working Night Shifts, Public Holidays, Sundays, and Split Shifts (Rotational basis)

If you qualify for this role, please email your CV directly to:

Paige Rigby
paige@acuityconsultants.co.za or paige [at] acuityconsultants.co.za

We appreciate every application and we do give each due consideration but if you have not had a response to your application within 14 days please consider it unsuccessful. To help us respond swiftly, please ensure you have read the requirements and ensure that your application contains the relevant details for the position you are applying for.

Acuity Consultants is a specialist recruitment agency specializing in IT, Financial Markets and Analytics Recruitment.

www.acuityconsultants.co.za

Interested?
If you qualify for this role, please email your CV directly to:

Paige Rigby
paige@acuityconsultants.co.za or paige [at] acuityconsultants.co.za

We appreciate every application and we do give each due consideration but if you have not had a response to your application within 14 days please consider it unsuccessful. To help us respond swiftly, please ensure you have read the requirements and ensure that your application contains the relevant details for the position you are applying for.

Acuity Consultants is a specialist recruitment agency specializing in IT, Financial Markets and Analytics Recruitment. 

Salary

R400k/annum

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