Feb 25, 2021

Area Manager - Douglas

  • Sanlam Group
  • Kimberley, South Africa
Full time Management

Job Description

What will you do?

An exciting opportunity exists for Area Manager position in Northern Cape, Douglas. The Area Manager role is focused on the retention and profitable growth of allocated portfolios through developing and managing strong crop relationships directly with the client and internal business partners.

What will make you successful in this role?

Portfolio growth:
•Identify new potential clients/intermediaries.Identify competitors and gather market intelligence.
•Provide input into the broker business by sharing analysis, compile and manage intermediary clients’ prospect list.
•Preparing and delivering quotes (direct and through intermediary).
•Identify and facilitate opportunities to be part of industry forums and events.
•Senior relationship manager also assists regional manager on regional level.
•Grow the portfolio through direct sales and through intermediaries.

Area management:
•Execute relationship management with intermediaries and clients.
•Attend/handle meetings with intermediaries to discuss performance statistics and growth.
•Understand the business opportunities in the area and client segmentation.
•Attend to ad hoc queries and resolution of issues from intermediaries and clients.
•Promote Santam through marketing activities to intermediaries, clients and the community.

Portfolio management:
•Assist in developing the sales strategy for the area and/or the region.
•Identify intermediary training needs.
•Manage realised rate levels according to minimum and target rates.
•Identify cross and up-selling opportunities.
•+B2* Monitor crop profitability.

Business planning:

•Contribute/participate/prepare area reports and presentations (can be regional as well as at a senior level).
•Assist/drive profitability by improved cost managements (commission, management expenses, assessment cost).
•Assist in/produce analysis of existing clients and segments.
•Provide input to marketing ideas.
•Identify opportunities to market the brand. Events budget, invite the intermediaries and participate.
•Analyse of existing clients and segments.

Loss assessments

•Performing assessments.
•Manage part-time assessors.
•Train assessors in collaboration with technical insurance services.
•Performing control/inspection assessments and re-assessments where complaints are logged on assessments.

Distribution channel management:
•Advise intermediary on appropriate channel selection.
•Take ownership and manage channel solution implementation at intermediary level.
•Manage sales function, quotes (large quotes), channel conflict or under quoting, NQR etc.

Claims resolution:
•Conducting claims estimates on allocated business/portfolio.
•Facilitate resolution of queries at any point of claim by understanding end-to-end claims process (registration,assessment, settlement, repudiation, dispute handling etc.).
•Interpret policy wordings against claim situations.
•Analyse and report on claims drivers affecting portfolio growth and profit, such as frequency, average cost per claim (acpc), severity etc.
•Manage ex gratia requests by assessing merits (loss against policy cover, policy and intermediary history) and create business cases for management consideration.
•Maintain close network relationships with claims handlers, assessors etc.

Internal networking:
•Build relationships with business and insurance support, facilitate the resolution of queries and issues with claims.
•Contract and monitor service levels with support units.
•Build effective working relationships with RM, RU, assessors and advisors.
•Attend and participate in quarterly distribution planning meetings.
•Manage escalations, exceptions and service interruptions in the different channels.

•Understand the climatic needs for each crop, as well as the genetic differences between cultivars.
•Able to distinguish the problems regarding weeds, diseases, nutrition, insects etc.

Farming methods:
•Understand the need for, and the effective use of equipment and machinery.

Qualification and Experience

•Grade 12
•H Dip degree in Agriculture (preferably with horticulture as a subject)
•2 – 3 years’ specialised crop experience is essestial
•FAIS compliance: 60 credits Commercial Lines 30 credits and Personal Lines 30 credits will be an added advatage
•Driver’s licence

Knowledge and Skills

•Business management
•Conflict management
•Presentation skills
•Writing skills

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company, and while based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible, whether they work for us permanently or for a short time, as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets. People with disabilities are welcome to apply.

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