Jul 06, 2021
Reference Number 463721-3344774463 Job Summary Our Global client based in Pietermaritzburg is looking for a MAC Support Engineer to join them.
Providing technical support for desktop operating systems, all versions of macOS as well as Windows and Chrome OS.
Providing technical support for other handheld devices.
Providing technical support for printers, scanners and multifunction devices.
Providing technical support for cloud-based applications, such as Office 365, G-Suite, Egnyte and Box. With these applications engineers should make use of the support provided by the Vendor.
Providing technical support for 3rd party applications such as Sage, Salesforce and SAP. For these applications the engineer should be logging cases with the Vendor on behalf of the client / user and keeping them in the loop on the progress.
Prompt and accurate updating of cases after carrying out work.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Dealing with cases from the unassigned queue, ensuring only dealing with the ones comfortable with, and escalating those unable to be dealt with.
Answering phone calls from customers and logging cases.
Dealing with support requests assigned by the Team Leader.
Working with Addigy, Kaseya and InTune to manage Mac based clients
Updating the Mac support knowledge base
Assisting with Mac projects including onboarding new clients, testing new macOS versions, improving automation of Mac support
Being on the on-call rota for Mac escalations OOH
Apple Certified Support Professional qualification for 10.14, 10.15, or 11
At least 5 years of experience in supporting macOS
Exceptional verbal, written and presentation skills
Very strong knowledge and experience of using Microsoft 365 applications on Mac
Extensive experience in mixed environments, specifically with Active Directory, Azure AD, and InTune
Previous knowledge and working experience with MDM tools, e.g. Addigy, JAMF, InTune
Previous knowledge and working experience with RMM tools e.g. Kaseya
Experience with cloud service user administration e.g. Microsoft 365, Google Workspace
Please send your CV to us
Kindly note, due to high influx of CVs, only suitable candidates will be contacted.
If you do not hear back from a consultant within 5 to 10 days of your application, please consider yourself unsuccessful this time around.
Pietermaritzburg, KwaZulu-Natal, South Africa