Feb 17, 2021
Gijima is a complete personnel consultancy for the selection and recruitment of staff, from trainee to executive level.
Duties & Responsibilities Department:
Gijima HCM Assessments & Consulting
Position Reporting to:
Gijima HCM: Head of Department (HCM: HOD)
Key Relationships:
Internally:
HCM HOD, HCM Business Unit Managers, HCM Financial Manager, Gijima
Legal Advisors Assessments Marketing Manager, Assessments Account Managers,
HCM Business Administrators, Assessments Business Administrators, Interns
and All Other Gijima/HCM Staff
Externally:
New and Existing Clients, Candidates/Delegates, National Network of
Affiliates, Vendors and Product Houses
Main Purpose of Position:
Providing tactical direction to the department and ensuring overall business
efficiency, with a strong focus on new business development, profitability,
customer centricity and creating a pleasant, ethical and professional work
setting
Minimum Job Requirements:
Health Professions Council of South Africa (HPCSA)
Registered Industrial Psychologist
Drivers’ licence
Essential Experience:
10 - 15 Years total work experience
5 Years of management experience
2 Years of experience as supervisory psychologist for intern psychometrists/industrial psychologists
Advantageous:
5 - 8 Years of consultancy work experience
3 - 5 Years OD experience
3 Years of assessment centre design experience
Accreditation on CPP, OPQ, EQ-i 2.0, Giotto, DPSA and COGTA
SAP exposure
Compiling tenders/proposals/quotations (business development)
Key Performance Area
Tasks
Key
Performance
Indicator
Business Development
Expand business offerings based on external market requirements Keep abreast of latest industry trends/research Create marketing collateral Arrange appointments/liaise with potential new customers (new logos) Facilitate increased sales with existing clients Compile tenders/proposals/quotations for existing or potential new customers (new logos) Quality assure tenders Liaise with Gijima Legal Advisors regarding tenders/proposals/quotations requirements Cognisance of Gijima and HCM’s service offerings in order to cross sell to clients when appropriate Amount of appointments organised with potential new customers (new logos) Amount of tenders/proposals/quotations submitted (pipeline) Amount of successful tenders/proposals/quotations Percentage increase in sales for existing customers Percentage increase in sales for new customers Business/Financial Management
Compile 5-year business plan for department Compile the department’s annual budget Financial scenario planning (financial modelling) Manage the department’s cost of sales in line with the monthly and annual budget (real-time) Manage the department’s operational costs in line with the monthly and annual budget Conduct monthly forecasts for the department on SAP Cost service offerings in line with industry benchmark Ensure on-time and accurate quotations are sent to clients, in line with respective Service Level Agreements (SLA’s) Ensure on-time and accurate billing on a daily, weekly and monthly basis Ensure on-time receipt of and accurate purchase orders Ensure on-time registration of new clients Check and approve vendor invoices (monthly) Check and approve affiliate invoices (monthly) Real-time debt collection Achieve the department’s monthly revenue budget Attain the department’s monthly gross profit and margin budget Accuracy of monthly forecasts No complaints from the finance department regarding billing being late on a monthly basis No complaints from the finance department regarding inaccurate information on the billing spreadsheet No complaints from the finance department regarding missing supporting documents on the drive which hinders the billing process No outstanding debtors (debtor days) Customer Service
Create a culture of customer and service centricity (well-timed, quality conscious delivery) Put measures in place to maintain, or if required, increase customer satisfaction (real-time) Actively build strong relationships with key new and existing customers Resolve/diffuse difficult customer queries Amount of customer contact sessions CSI results Staff & Resource Management
Ensure fair and effective allocation of work for internal resources Promote a positive work relationship with regional affiliates Daily, monthly, quarterly and bi-annual performance management of staff Oversee the sourcing of regional affiliates to meet the resource requirements of the department Ensure formal and informal training of internal staff and regional affiliates in order to meet the resource requirement of the department Positive staff morale Real-time performance management of staff Trained and accredited regional affiliates and staff to meet the resource requirements of the department Tactical Management
Implement systems, processes and procedures Optimise systems, processes, procedures and resources. Identify and prevent effort duplication Ensure standardisation of work across all regions Adherence to HPCSA’s Code of Ethics Adherence to SLA’s Increased productivity and decreased operational costs Database optimisation
Functional Duties
Put measures in place to ensure adherence to customer SLA’s and compliance to HPCSA’s Code of Ethics and POPI Act Conduct DPSA Executive Management Assessments Conduct Executive/Senior Management Assessments, if required Write Executive/Senior Management Reports, if required Quality Assure Executive/Senior Management Reports, if required Provide Executive/Senior Management Individual/Management or Panel Feedback, if required. Attending Quarterly COGTA Meetings (compulsory) Attending Quarterly DPSA Meetings (compulsory) Prepare data/presentations for quarterly COGTA and DPSA Meetings Compile Quarterly/Annual Reports for DPSA and COGTA Ensuring that the DPSA and COGTA databases are updated on a daily basis Identifies opportunities to conduct trends analysis for existing or new clients in order to ensure value to ensure value add Design and present training solutions, if required Design Assessment Centres, if required Design and execute OD solutions, if required Oversee the design and execution of department’s projects Attend all Quarterly DPSA/COGTA Meetings Submit Quarterly DPSA/COGTA reports on-time CSI Rating 15%
LEARNING & GROWTH
Leadership
Create a pleasant work setting; motivate and inspire staff Regular staff meetings Promote transparent and frequent communication Creating a coaching/learning culture Act as a change agent when required Good staff morale Formal and informal training of staff Increased staff productivity Decreased staff turnover Continuous
Essential Competencies
Essential for meeting job objectives:
Tactical Strategy Problem Solving and Decision Making (Optimisation) Financial Acumen Inspirational Leadership Emotional Intelligence Stress Tolerance Coaching Mind-set Customer and Service Orientation
If you meet the above mentioned requirements, please email upadted CV, certifications/accredications and payslip
Desired Experience & Qualification HCM, Operations, Manager, Assessments, Consulting
Gijima Holdings
Centurion, South Africa
Full time