Jun 24, 2021
Code/Reference:N/A11807 Number of Openings1
Job Purpose: Operationally responsible for the day-to-day support of academic programmes. This includes the registration of students with accrediting bodies, administrative and lecturer (including independent contractors) operational support, timetabling and academic calendar dissemination, controlling the academic material ordering processes, management of assessments and quality assurance thereof, graduation and academic event planning, and dealing with external institutions. Planning, managing, executing, monitoring & documenting all aspects pertaining to academic operations and quality assurance, academic team training and compliance for Capsicum Culinary Studio & The IIE School of Hospitality and Service Management (IIE HSM). Key Performance Areas: Academic Administration, Operations and Support (internal and external): Maintain high level Operations service as it pertains to students, lecturers, industry partners, accrediting bodies and suppliers. Attend to campus / student queries and requests timeously. Manage the academic operational delivery of designated programmes. This may include programme specific events e.g. Workshops. Liaise with industry contacts to conduct research in respect of student performance (benchmarking) and to build relationships. Development and dissemination of surveys and research
Work with other departments as required. Ensure processes and policies implementation and compliance.
Respond timeously and record queries (telephonically/ email/ verbally) and escalate to Academic Operations Manager when necessary Communicates all academic operational changes to campuses in consultation with the Academic Operations Manager Manages the ordering processing for all academic material in collaboration with campuses and in consultation with the Financial for continued industry support Manager and Academic Operations Manager Assist in resolving academic material queries from campuses. Keep campus teams updated in respect of relevant student and lecturer communication pertaining to Academic Operations Support for campus teams in respect of the systems and policies applicable to students and lecturers for the academic delivery of programmes and processing of students, e.g., STASY, SAM, CAMS, Student HUB, Turnitin, Safe Assign, Student Portal, etc. Informs campuses of any amendments to or changes on the Academic systems Quality assure and manage the registration process for students with external bodies and platforms and submit reports as required Ensure academic and financial examination check processes are followed Organise and quality assure the exam process for campuses in respect of timetabling, venue allocation, invigilation, and moderation Ensure all results are captured correctly, verified and loaded on the required systems. Conduct benchmarking and submit reports as required Prepare for Internal and External QA Audits Quality Assure POE of Students through internal academic audits and moderation Ensure all Policies and Procedures are implemented correctly Ensure moderation is loaded as per the scheduled deadlines Provide support during academic orientation. This includes the provision of programme information presentations, academic policies, outlines of the year etc to the campus teams Attend Operations meetings and may be required to record minutes. Control and implement the dissemination of policies Involvement in CAT forums and group internal audits Representation on the Academic Forum Meet project deadlines as determined by Academic Operations Manager and other Support departments Assist with the dissemination and collection of all relevant academic student / lecturer related surveys / research and benchmarking data Work collaboratively with the other departments Manage the ordering and couriering of scripts in collaboration with the Academic Operations Manager and CAT Monitor the capturing and processing of results and attendance for all designated programmes. Co-ordinate workshops, identify at risk students and lecturers, direct academic related queries, and facilitate logistics related to academic concessions. Accreditation Bodies, External Institutions, and Industry Partner: Ensure students are successfully registered and processed on the relevant programmes of study with external partners and with accrediting bodies City and Guilds, QCTO, CATHSSETA, AHA and BHMS/ SEG (where applicable). Liaise with external partners and accreditation bodies in respect of student registration, assessment, moderation, verification and examinations. Manage the certification of learners with external accreditation bodies and partners. Support the administrative requirements as set out by our external accrediting bodies and partners in respect of programme delivery and special projects. Conduct external moderation with relevant external accrediting bodies and partners. Conduct moderations and internal verifications as per the moderation plan and assessment planners. Implement and maintain quality assurance and assessment practice training. Liaise with industry contacts to conduct research in respect of student performance (benchmarking) and to build relationships for continued industry support. Liaise with accrediting bodies and quality assurance bodies regarding quality assurance and accreditation.
Implement and manage corrective action as prescribed by policy and procedure and as aligned to legislative, quality and accreditation / external institution bodies. Conduct lecturer assessor orientations before the commencement of academic semesters. Development and implementation of assessment tools and documentation. Ensure moderation is loaded as per the scheduled deadlines. Ensure data related to assessments, results and moderation is handled accurately. Attend to assessment queries. Implement and control corrective action and recommendations from internal and external moderations / verifications. Ensure all documentation for industry placement is completed and managed by the campuses according to policy and available for record keeping. Review and evaluation. Build relationships with placement partners for research based statistical data and benchmarking. Reporting as required. Adhoc Duties:
Assistance and relief as it pertains to departmental operations. General administration and Ad Hoc tasks as requested by the Academic Operations Manager. Administrative, Operational and Support as required by Projects. Contribution to the development of academic support and administration processes and procedures as needed. Academic operational support as required by academic department and senior management. Processing of academic statements, invoices and quotes as related to scope. Processing of academic queries. Editing and research assistance as required. Compile, manage and distribute academic operations departmental reports and statistics when required. Provide training support. Assist with events and projects. Adhere to policy and timelines set by CAT and Support Office. Work collaboratively with other departments and brands.
Education: Minimum - Higher Certificate in Business Administration / Business Management with Min 5 Year Work experience, Diploma in Business Administration / Business Management / Business Communication (3 year Preferred). Ideal - Bachelor Degree in Business Administration / Management / Communication with min 2 years work experience.
Experience: Minimum of 3 years work experience in quality assurance and administration, ideally in an educational environment. Minimum of 1 years experience working with the HEQF and OQSF frameworks.
Equity Statement: ADvTECH is an equal opportunity employer. Only successful candidates will be notified. Preference will be given to EE candidates.
Johannesburg, South Africa