Feb 11, 2021

Escalations Engineer

  • Pronel Consultants
  • Pietermaritzburg, South Africa
Full time Engineering

Job Description

Reference Number: PRO4231615250

IT Support Windows Servers Windows

Job Description
Our client, an industry-leading technology and business communications organisation, looking for an enthusiastic and highly motivated Escalations Engineer to join their rapidly growing Remote Support team.



Hold at least 1 relevant certification.
Cisco, Microsoft, or CompTIA
Have at least 5 experience with core IT infrastructure, ideally in a support role.
Have excellent working knowledge of email, either exchange on-prem or the online version.
Have a good understanding of DNS DHCP NAT & Subnetting.
Worked extensively with MS Active Directory, Specifically AD replication Group Policies.
A proven ability to quickly and methodically resolve technical and user related issues.
Have excellent organisation and administration skills.
Exceptional verbal, written and communication skills.


Previous experience working for an MSP.
Working knowledge and experience of using Microsoft 365 application stack.
Experience in support MacOS and related devices.

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Kindly note, due to high influx of CVs, only suitable candidates will be contacted.

If you do not hear back from a consultant within 5 to 10 days of your application, please consider yourself unsuccessful this time around.

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