Reporting structure Nursing Services Manager
The incumbent will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. The Unit Manager will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance
team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.
KEY WORK OUTPUT AND ACCOUNTABILITIES
Ensure unit is providing safe, cost effective quality patient care in line with Clinical Governance strategy and evidence based practice
Evaluation of the patient’s journey through patient experience and stakeholder input
Evaluation of nursing quality indicators and clinical outcomes
Effective communication with patients regarding their care
Promotion of health and well being
Ensuring the principles of infection prevention and all standard precautions are adhered to
Promote good public relations with patients, relatives and visitors
Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Implementing group quality initiatives.
Staff leadership and development
Foster an environment where staff are aware of the role they play in the provision of quality patient care and their value to the organization
Foster an environment in which roles and responsibilities are clearly understood and accountability is taken
Management and supervision of staff and all related issues
Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
Enforce staff dress code within and on leaving the Hospital
Coordinate the nursing activities within the unit
Orientation of new staff and students
Ensure ongoing performance appraisals for all staff
Facilitate staff development both personal and professional
Coaching and mentoring of staff Management of costs
Manage acuities and skill mix in such a way as to ensure cost effective quality care
Manage all costs emanating from the department
Ensure correct billing, stock management and purchasing
Facilitate timeous and accurate compilation of files
Build and maintain effective relationship with doctors, staff, patients and visitors
Build strategic interdepartmental relationships
Effective management of doctor and patient complaints and priority to improve customer care
Investigate all negative incidents and ensure appropriate capturing on IMS
Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983).
Report all accidents and incidents to Line Manager / Safety Representatives
Ensure compliance with protocols, policies and Acts
Ensure that all equipment is in working order and properly maintained
Control of asset register Personal and professional development
Assumes responsibility for own personal and professional development
Keep up to date with Netcare’s evolving policies and procedures
Keep abreast of current research in their discipline
A relevant nursing qualification (diploma in general nursing/B Cur Degree
Registered with SANC as a Registered Nurse
4 or more years of experience as a Registered Nurse
2 or more year’s experience in a private hospital setting is advantageous
Experience in clinical leadership
Experience in complaints management
Understanding of the Macro Environment, Market and Market Segmentation, Customer and Business Alignment.
Interpretation of the balanced score card and charts will be an advantage.
MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and
taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service
The capacity to identify and respond to the needs of *internal and external
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Change
Capable of supporting and advocating change initiatives and managing own
reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Visioning The ability to provide direction in terms of action towards certain future
Empowering Creating conditions of willingness and participation amongst teams by
providing sufficient, encouragement, information, resources and authority to
make the necessary decisions to accomplish tasks.
Energising Having the capacity to motivate and mobilise, impart strength, vitality and
enthusiasm to teams to actualise the organisation’s vision of the future.
Designing and aligning Ensuring the optimal alignment of employee behaviour with the
organisation’s vision and values.
Rewarding and feedback Fostering a performance culture by creating a framework of appropriate
incentives and rewards to direct and motivate the achievement of desired
performance behaviours and goals.
Team building Creating team players and team effectiveness by using appropriate methods
and a flexible interpersonal style to instil a cooperative atmosphere conducive
to building a cohesive team.
Outside orientation Awareness of outside constituencies, emphasizing particularly the need to
respond to the requirements of customers, suppliers, partners, shareholders
and other interest groups, such as local communities affected by the
Global mindset Possessing a global frame of reference that enables one to scan the external
world environment for different perspectives and to adopt successful
practices. The capacity to inculcate a global mentality in others by instilling
shared values and cross cultural sensitivity.
Tenacity The capacity and courage to persevere with one’s purpose in a persistent and
determined manner despite opposition or setbacks, until the desired
objective is obtained or it becomes clear that the objective is no longer
attainable. Inspiring others, through active example, to have the courage of
Emotional intelligence The capacity to foster trust and create an emotionally intelligent workforce
whose members know themselves and know how to deal respectfully and
understandingly with others. The ability to regulate and manage one’s
emotions in a healthy and productive manner.
Life balance Articulating and modelling the importance of the need for life balance for the
long term welfare of oneself and one’s employees.
Resilience to stress Appropriately balancing these various pressures to maintain stable
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of our
people and our partners in everything we do. We care about truth in all our
actions. We are passionate about quality care and professional excellence.
Care - The basis of our business. The professional, ethical patient care and
services we offer at every level of the organisation.
Truth - The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.
Dignity - An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.
Compassion - We engage everyone with empathy and respond with acts
of compassion in all interactions with our patients and their families.
Participation - The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours which you will be
accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist.
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company's approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Please note that reference checks for internal applicants will be conducted with the current and past
Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are
therefore encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
The terms and conditions of employment relating to the function which you have applied for will be based
on those that exist in the Division within which you will be employed.
In the event of a candidate having any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable
accommodation can be made.
By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that your
information will be processed for recruitment purposes only or for such purposes relating to assessing the
establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.